Italo has adopted a quality control system to gauge our service levels, with the involvement of customers and employees, via:
- customer satisfaction surveys;
- on-board mentoring and education programs to support train staff;
- auditing programs for internal checks;
- reporting.
In addition to an efficient customer care service, Italo has designed a specific activity to
monitor the quality perceived by
passengers on board trains, via a customer satisfaction survey aimed at monitoring and checking the quality provided.